I wrote about ‘A Tale of Three Tilleys’ on 1 March 2010. That posting contained images of my old Tilley hat, and a bright shiny new one provided by Cotswold. The new one looked identical to the hat shown above on the left. To its right, and below, is that same hat (the one pictured as new in 2010), now looking like the five year old hat pictured back then.
Last week I trotted back to Cotswold with the worn out hat. Unfortunately they were unable to give me a new one. This time they referred me to Tilley’s website. How times have changed! But not that much. It was easy to locate and print the requisite returns note and put the hat in an envelope to Tilley Endurables Limited together with a cheque for £6 for postage and packing.
The hat on the left arrived by return of post.
If I survive another five years, I have little doubt that the hat on the left will look like the one on the right, as each of my previous three hats seems to have lasted just about five years before disintegration has set in. Had I needed to buy the replacement it would have cost me £65 (up from £51 five years ago).
A big thanks to Tilley, therefore, for honouring their lifetime guarantee for the third time. This really should be some comfort to those shelling out £65 for their first hat. You can do it in the knowledge that the one-off payment will secure ‘a hat for life’, even if it may occasionally need replacing free of charge if it wears out.
The hat, by the way, is an excellent product – an item I wouldn’t be without for summer walking. The best you can get.
3 comments:
I love my Tilley, but it doesn't get as much wear as yours, so will probably be a tad older by the time it needs to be replaced
I can certainly vouch for the state of your Tilley hats when they go back for replacement - they're totally knackered!
Correct JJ. It amazes me how much the hats subtly change during the course of their lives!
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