The Death of a Fitbit Ionic

On 1 August 2019 I gave a summary of my 'smartwatch'/'tracker' gadgets - here. The latest addition was a Fitbit Ionic, bought in July 2019. That gadget is shown on the left above. On Sunday it 'died'; all the resuscitation procedures that I could find - "press all three buttons", "press … (a selection of buttons for differing lengths of time)", etc produced just an intermittent Fitbit logo, as shown.

A root around in a drawer found its predecessor, a Fitbit Surge, pictured right - the broken strap reminding me as to why it had been superseded. Anyway, I charged it up and it has worked fine in my pocket for the last few days.

Not pictured, is the Garmin 35, on which I reported in that earlier posting. I've used that as my GPS/running watch since the 310XTs both failed, and it currently still looks and behaves as new. My only niggle with it is that it has a very limited pause time of about 5 minutes before automatically ending the activity, so if you pause it you risk having to start a new activity when you get going again. That's fine for an activity like running, but for a walk with a lunch stop in a pub you have to accept that you have to add together two separate activities to get your stats and .gpx files. I've come to accept that, and overall the 35, linked with Garmin Connect,  is a perfectly adequate piece of kit for a reasonable price.

I haven't needed to use the Ionic as a gps gadget, as the Garmin 35 has done that and has better battery life than the Ionic, so it was a bit of a surprise when the Ionic failed after less than 14 months' use. A call on Tuesday morning to Fitbit support (08000698505) resulted in a ten minute wait, then a twenty minute session with an American operative, going through all the resuscitation techniques I had already tried, and more. At the end of that she simply said "I've sent you an email with your options."

The email duly arrived and gave me the (usual - I've been through this before with Fitbit products)option of a new Ionic watch (just the watch, no straps or charger etc), or 50% off a different product. I chose the former, and it arrived this morning, just 48 hours after I'd reported the failure of its predecessor. I can live with that - the new watch is shown in the centre of the above picture, up and running after being charged up and downloading the latest software.

Hard to spot in the picture is the fact that the removable straps ('bands') are on their last legs, so I should have mentioned that when on the phone to Fitbit. Never mind, I've just thrown them a little petty cash for a new strap to go with the new watch. The cheaper non-Fitbit options all seem to get a thumbs down from their reviewers.

Smart watches and GPS trackers

 

Gayle asked why was I using two GPS gadgets recently?

 

GPS gadgets come in several forms. For serious navigation there are numerous hand held gadgets, some of them with maps. I've gone through a few of these - Satmap, Garmin etrex Vista, etc. I've now sold them all on ebay apart from the fairly basic Garmin etrex10 that only gets occasional use. The Anquet and Viewranger maps on my mobile phone (with power pack), with back up paper maps and compass seem to meet my current needs.

 

Whilst I rarely need to know precisely where I am, I do find it useful to know where I've been, so a gadget that records my route that can later be downloaded as a .gpx file to the maps I have on the computer at home, is very useful. It's also good to be able to view 'splits' of times per kilometre when running.

 

The recent such 'watches' I've used are shown above. They were preceded by a wonderful watch called the Suunto Altimax. I used this on our Pyrenees HRP crossing in 2004 and the height information it provided was extremely useful. It's a regular sort of barometric watch with no GPS, and the battery lasts for several years. I wrote about it here. The one I used in 2004 wore out and I bought a new one that I've hardly used. It's due to be ebayed. That's because I have the maps on my phone, and am using one or more of the GPS enabled watches shown above.

 

I bought my first GPS watch, the Garmin 310XT pictured in the middle above, in April 2011, for the above-mentioned purpose - tracking routes so that they could be downloaded later. I've also found the data given on the big screen useful when running. I didn't use the gadget as a watch, simply taking it off after each use and re-charging the battery for next time. The battery lasts for about 12 hours.

 

Meanwhile, Fitbit came on the scene with its sophisticated GPS watches that link to mobile phones using an 'app'. This appealed to me and in 2016 I bought a 'Surge'. The strap broke in 2017 and the whole unit was replaced under warranty. Earlier this year the strap on that one broke - out of warranty. I bought a new 'fit it yourself' strap that lasted a few months, then another one that is pictured on the watch shown above on the far left. Shortly after fitting that, I realised that one of the screw threads in the watch had reached the end of its life - the one on the bottom right shown below, so this repair could only be temporary. 

 

 

So whilst the above watch still functions, the strap problem means that it's a candidate for the recycling bin.

 

So I've replaced the Surge with, second from the left above, the Ionic, which should last longer as it has a replaceable strap. In fact, it comes with two straps! It has more features than the Surge, and seems like a really nice watch. It has a GPS tracking capability, but that drains the battery in a few hours ('up to 10', but I suspect rather less). So I'm happy to use it as a watch - recharging it every few days - leaving the GPS function for occasional use as a back up for the Garmin, which was becoming increasingly unreliable. The Ionic is a really nice watch, and much more - I still have to learn its full capabilities.

 

Back to the Garmin 310XT, another product with strap problems, albeit - at a price - replacement straps are available. However, once the rubber surround gives way, any water ingress gives rise to steaming up and erratic readings. My first 310XT lasted five years - it's the one on the left shown below. It still works, but the strap was transferred to its replacement, an identical model bought in 2016, when the strap on that one broke. As you can see - it's the one on the right below, not only the strap has broken. The rubber surround has given way by the on/off switch, which is now operated with the blunt end of a key. The gadget still works, and I've been using it alongside its replacement, but in future it'll be kept as a back up only, in a dry bag.

 

 

My research into a replacement, the 310XT no longer being available, led me to the £250 Garmin 245. I bought one at a discount and tried to set it up and get to grips with the plethora of settings. After a good two hours, and after trying for ages to turn it off, and failing, I boxed it up and sent it back for a refund. A shame, as it looks a really good piece of kit if you can master its workings.

 

Then I chose the much cheaper (£100) Garmin 35, pictured far right above. With the help of some youtube videos I've been able to (just about) get to grips with this. It provides lots of data that downloads in the background via Bluetooth to the Garmin Connect app where all my trips data is stored. Whilst it could be regarded as unnecessary duplication with the Fitbit Ionic, I'll be using the Garmin 35 only when I'm running/walking/cycling - re-charging it after every use. The battery life in GPS mode is said to be 13 hours. I doubt that's correct, but hopefully it'll be adequate, especially with the Ionic or one of the 310XT watches as back up on a long day out. I will have to get used to having only three bits of data on the screen, compared with the four that I'm used to seeing, and there are other aspects of the Garmin 35 that may take a bit of getting used to. But at least it's easy to turn on and off!

 

Update - 3 September 2020, when the Garmin 35 is still going strong but the Fitbit Ionic has had to be replaced.

Update - March 2022 - Garmin 35 still fine despite the occasional soft reset. Fitbit Ionic recalled due to a propensity to overheat and cause burns. A refund is promised.